> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alignr.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and support

> Review billing connection status, open the billing portal and get help with the right context.

Open **Settings → Account → Billing** to review your workspace's billing connection. You need `billing.read` to see it and `billing.manage` to connect a profile or open the billing portal.

Plans and custom subscriptions are arranged separately. Connecting a billing profile does not make a charge. For pricing, an agreement or a billing question, contact [support@alignr.io](mailto:support@alignr.io).

## Connect a billing profile

<Steps>
  <Step title="Check the mode and state">
    Read the Billing section. **Test mode · No live charges** is different from **Live billing**. A test subscription does not establish that a live payment was made.
  </Step>

  <Step title="Request the connection">
    Where offered, select **Connect billing profile**. The confirmation **Billing profile requested** means setup has been requested; wait for the connected state.

    Billing setup does not limit workspace access while it is pending.
  </Step>

  <Step title="Open the connected portal">
    Once the profile is ready, select **Open billing portal**. This takes you to the billing provider's portal for the connected workspace. Review the account and any available subscription information there.
  </Step>
</Steps>

**Checkpoint:** Billing reports that the profile is connected and an authorised manager can open its portal. This confirms the connection, not a particular plan, charge or payment outcome.

## Read the status

| Message                                   | Meaning and next action                                                                                           |
| ----------------------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| Billing has not been configured           | The billing integration is unavailable for this workspace. Contact support if you need it arranged.               |
| Connect this workspace to billing         | An authorised manager can select **Connect billing profile**.                                                     |
| Your billing profile is being connected   | Setup is pending. The page checks for an updated state.                                                           |
| Billing setup needs attention             | Review the message; an authorised manager can select **Retry billing setup**. Workspace access remains available. |
| Your billing profile is connected         | Use **Open billing portal**. Plans are managed separately.                                                        |
| Billing status is temporarily unavailable | Select **Try again**. A failed status request is not proof of a payment problem.                                  |

The app shows the subscription records received for this workspace, including identifiers and statuses where available. It is a saved billing view, not a fresh provider query on every page load. Confirm invoices, payments and commercial questions through the portal or support rather than inferring them from a stale status.

## Arrange or change your agreement

Contact [support@alignr.io](mailto:support@alignr.io) to discuss pricing, plan changes, custom subscriptions or cancellation. Include the workspace name and the change you want. For a billing-record query, include the subscription or invoice reference if you have one.

Confirm applicable prices, taxes, billing frequency, notice periods and service terms in your agreement. This guide does not define a pricing tier, refund policy or cancellation entitlement. Connecting a profile is not a substitute for agreeing those terms.

## Get help with a product issue

Start with [troubleshooting](/guides/troubleshooting) or [Workspace health](/guides/workspace-health) when collection or assessments appear incomplete. If the issue remains, email [support@alignr.io](mailto:support@alignr.io).

Use this outline:

```text theme={null}
Workspace:
Affected client, if relevant:
Page or workflow:
What I expected:
What happened:
Time and timezone:
Safe error message or record reference:
Steps already tried:
Operational impact:
```

Include the relevant finding, run or subscription identifier when useful. Share a redacted screenshot only if it helps explain the problem. Do not send passwords, API tokens, invitation links, reset links, integration secrets or unnecessary client records.

A missing action can be a role-permission issue; include the page and action rather than sharing another user's credentials. For a lost password or authenticator, follow [sign-in recovery](/guides/sign-in-recovery).

## Confirm the next step

Keep the support conversation linked to the affected task. After a proposed resolution, repeat the original workflow and inspect the saved state or fresh evidence. A successful retry is more useful than assuming the problem cleared because an email was sent.

For response-time commitments, incident escalation or service availability requirements, confirm the terms applicable to your agreement. For security or deletion questions, use [Security and your data](/guides/security-and-data).