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Open Settings → Account → Billing to review your workspace’s billing connection. You need billing.read to see it and billing.manage to connect a profile or open the billing portal. Plans and custom subscriptions are arranged separately. Connecting a billing profile does not make a charge. For pricing, an agreement or a billing question, contact support@alignr.io.

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Connect a billing profile

1

Check the mode and state

Read the Billing section. Test mode · No live charges is different from Live billing. A test subscription does not establish that a live payment was made.
2

Request the connection

Where offered, select Connect billing profile. The confirmation Billing profile requested means setup has been requested; wait for the connected state.Billing setup does not limit workspace access while it is pending.
3

Open the connected portal

Once the profile is ready, select Open billing portal. This takes you to the billing provider’s portal for the connected workspace. Review the account and any available subscription information there.
Checkpoint: Billing reports that the profile is connected and an authorised manager can open its portal. This confirms the connection, not a particular plan, charge or payment outcome.

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Read the status

The app shows the subscription records received for this workspace, including identifiers and statuses where available. It is a saved billing view, not a fresh provider query on every page load. Confirm invoices, payments and commercial questions through the portal or support rather than inferring them from a stale status.

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Arrange or change your agreement

Contact support@alignr.io to discuss pricing, plan changes, custom subscriptions or cancellation. Include the workspace name and the change you want. For a billing-record query, include the subscription or invoice reference if you have one. Confirm applicable prices, taxes, billing frequency, notice periods and service terms in your agreement. This guide does not define a pricing tier, refund policy or cancellation entitlement. Connecting a profile is not a substitute for agreeing those terms.

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Get help with a product issue

Start with troubleshooting or Workspace health when collection or assessments appear incomplete. If the issue remains, email support@alignr.io. Use this outline:
Include the relevant finding, run or subscription identifier when useful. Share a redacted screenshot only if it helps explain the problem. Do not send passwords, API tokens, invitation links, reset links, integration secrets or unnecessary client records. A missing action can be a role-permission issue; include the page and action rather than sharing another user’s credentials. For a lost password or authenticator, follow sign-in recovery.

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Confirm the next step

Keep the support conversation linked to the affected task. After a proposed resolution, repeat the original workflow and inspect the saved state or fresh evidence. A successful retry is more useful than assuming the problem cleared because an email was sent. For response-time commitments, incident escalation or service availability requirements, confirm the terms applicable to your agreement. For security or deletion questions, use Security and your data.